SP 5Y OS 24X7 8H REC/E-PACK

Cod Produs: FSFSP:GD5SG3Z00DES8D Categorie: Computer Systems Warranties

Fujitsu Hardware Support for Fujitsu products Fujitsu Support Pack and ServiceContract Hardware Fujitsu Product Support Hardware encompasses the diagnosis and the elimination of hardware faults by repair or replacement. Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Offsite or Onsite service. Fujitsu Support Pack Hardware is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 5 years. The service period can be extended by purchasing a corresponding follow-on Support Pack. Service levels can be selected from standard options. Fujitsu ServiceContract can, unless otherwise explicitly regulated, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product. It offers more flexibility than a Support Pack allowing service levels to be agreed in accordance with customer’s needs.

Additional information

Type	On-site
Number of years	5 year(s)
Service time (hours x days)	24×7
Compatibility	ETERNUS CS 800 S5 Scale, 800 S6 Entry, 800 S6 Entry2, 800 S6 Scale
Service included	Parts and Labour
Repair time	8 h

Fujitsu Hardware Support for Fujitsu products

Fujitsu Support Pack and ServiceContract Hardware

Fujitsu Product Support Hardware encompasses the diagnosis and the elimination of hardware faults by repair or replacement. Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Offsite or Onsite service.

Fujitsu Support Pack Hardware is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 5 years. The service period can be extended by purchasing a corresponding follow-on Support Pack. Service levels can be selected from standard options.

Fujitsu ServiceContract can, unless otherwise explicitly regulated, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product. It offers more flexibility than a Support Pack allowing service levels to be agreed in accordance with customer’s needs.