Materials-spares Service
The customer reports a defective device to the help desk over the telephone or directly to the Fujitsu service partner with whom he has made this service agreement. The spare supply will be handled following the agreed service level

Bring In Service
Following consultation with the help desk, the customer shall bring the defective device to a qualified service point (service partner or repair centre) specified by Fujitsu. Fujitsu shall assume the cost for the resulting labour and the required materials or replacement parts. The cost and risk of the transport to and from the service point (service partner or repair centre) shall be borne by the customer.

Send In & Return Service
The customer reports the fault to the Fujitsu help desk over the telephone. If the malfunction cannot be repaired by the help desk over the phone, a repair order is send to the repair centre. The customer sends the defect product by stating the repair number to the repair centre. After repairing, the product is send back to the customer/partner. Fujitsu shall assume the cost for the resulting labor, the required material and the transport back to the customer.

Collect&return Service (pick-up)
The customer reports a defective device to the help desk over the telephone. If the alfunction cannot be repaired by the help desk over the phone, the defective product will be collected on site. After repairing in a Fujitsu repair centre the product will be returned to the customer’s place.

On-site Service
The customer reports a defective device to the help desk over the telephone. If the alfunction cannot be repaired by the help desk over the phone, a Fujitsu service partner to start the reparation at the location of the customer. There no costs for material, labor and travel.

Executive swap on-site Service
In the case a hardware repair becomes necessary, this Support Pack includes the eplacement of the defective product by a new product. There no costs for material, labor and travel.

On-Site Exchange Service
The customer reports a defective device to the help desk over the telephone. If the malfunction cannot be repaired by the help desk over the phone and an adequate service pack has been acquired, the defective product will be replaced by an equal product (swap).

Door-to-door Service
The customer reports a defective device to the help desk over the telephone. If the alfunction cannot be repaired by the help desk over the phone and an adequate service pack has been acquired, the defective product will be replaced by an equal product through delivery. (door to door – doorstep delivery). If desired the service can be extended to replacement at the workstation (desk to desk).

HDD Discard
When a defect on the hard disk was indicated to the Service Desk Fujitsu or to the service partner, the customer who benefits from this service, will keep his defective hard disk. He has to give back to the technician or to the service partner the hood of the hard disk. The hood of the hard disk is then dismissed at Fujitsu, for proof of replacement. This service is attached to the guarantee and to the serial number of the product. The service of preservation of the Hard disk is valid during all the period signed in conformance with a service pack bought in supplement of the standard warranty.